Terms & Conditions

1. About Falala Sweater

Falala Sweater is a brand operated by Falala Sweater LLC, a company registered in Montana, United States. We offer made-to-order Christmas sweatshirts featuring custom logos, personalized text, and festive printed designs.

These Terms & Conditions govern your use of falalasweater.com and purchases made through our website. In these terms, “Falala Sweater,” “we,” “us,” and “our” refer to Falala Sweater LLC.

For questions, contact support@falalasweater.com.

2. Acceptance of These Terms

By using our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the website or place an order.

To place an order, you must be at least 18 years old or the age of majority where you live, whichever is higher. You must provide accurate billing, contact, delivery, and customization information.

Your personal information is handled as described in our Privacy Policy. Please review that policy for information about cookies and other tracking technologies, including available choices.

3. Permitted Use of the Website

You may browse our website and save or print content for personal, noncommercial use. Unless otherwise stated, website content, including our original designs, product images, text, graphics, and branding, belongs to Falala Sweater LLC or its licensors.

Without our prior written permission, you may not reproduce, resell, sublicense, or commercially exploit our website content. You may not use our branding in a way that suggests an unauthorized affiliation or endorsement.

You must not use the website for unlawful or fraudulent activities, transmit malicious software, interfere with website security or availability, collect personal information without authorization, send unsolicited commercial communications, or conduct unauthorized automated scraping or data collection.

4. Custom Logos and Customer-Submitted Content

“Customer content” means logos, names, text, images, artwork, and other materials you submit for personalization or otherwise provide to us.

You retain ownership of your customer content. By submitting it, you confirm that you own the necessary rights or have permission to authorize its use on the products you order. Your content must not infringe another party’s copyright, trademark, privacy, publicity, or other legal rights.

You grant Falala Sweater LLC a nonexclusive, royalty-free license to use, reproduce, resize, and adapt your content as reasonably necessary to prepare previews, produce and fulfill your order, and provide related customer support. We may share that content with service providers involved in these activities, subject to our Privacy Policy.

This license does not give us permission to use your custom logo or personalized product in advertising without your separate consent.

We may request proof of authorization or decline content that appears unlawful, infringing, or otherwise unsuitable for production. If we cancel an order before fulfillment, we will refund payments for the canceled items and applicable shipping charges.

5. Product Information and Customization

Our products are printed sweatshirts featuring Christmas sweater-inspired designs, rather than traditional knitted sweaters. Sweater-style patterns and decorative details are part of the printed artwork unless the product description states otherwise.

Please review the product description, size chart, colors, and customization options before ordering. Digital previews are illustrations of the intended design. Screen settings and printing processes may cause minor color differences between a preview and the finished product. Placement may vary slightly between garment sizes.

These variations do not excuse materially incorrect, defective, or misdescribed products.

You are responsible for checking submitted spelling, names, logos, selected sizes, and other personalization details. If we provide a proof for approval, review it carefully and respond according to the instructions accompanying that proof. Changes requested after production begins may not be possible.

6. Prices, Payments, and Promotions

Product prices are shown on the website. Shipping charges and applicable taxes are displayed at checkout. Payments must be authorized before an order is processed.

Discounts and promotions are subject to their stated conditions, including qualifying quantities and eligible products. Offers cannot be combined unless expressly stated.

We may change prices and promotions for future purchases. Such changes do not alter the agreed price of an accepted order.

7. Order Acceptance and Information Errors

An order confirmation acknowledges receipt of your order. We may need to verify payment, delivery information, or authorization to use submitted artwork before accepting or producing it.

We may decline or cancel an order because of suspected fraud, unavailable products, production limitations, unauthorized content, or material pricing or product-information errors. We will notify you if additional information is needed or if your order is canceled.

If an error affects your order, we will contact you to explain the correction and obtain your agreement before proceeding, or cancel and refund the affected order. We will not charge a higher price without your authorization.

8. Cancellations, Changes, Returns, and Replacements

Cancellation and order-change requests are governed by our published Cancellation Policy. Returns, refunds, and replacements are governed by our Return & Refund Policy. Please review these policies before placing an order.

Because products are made to order, cancellations or changes may be restricted once production begins. Returns for a change of mind or customer-selected size, color, or personalization are subject to the conditions stated in our Return & Refund Policy.

If an item arrives defective, damaged, or different from your order, contact support@falalasweater.com with your order number, a description of the issue, and relevant photos so we can assess the appropriate remedy.

Nothing in these terms or our policies limits any mandatory consumer rights or remedies available under applicable law.

9. Production, Shipping, and Delivery

Production and shipping estimates are provided on our website and in our Shipping Policy. Delivery time includes both production and transit time. Any specific delivery guarantee must be expressly stated by us.

You must provide a complete, accurate delivery address. Contact us promptly if you discover an error. Address changes may not be possible after an order has shipped. Additional costs caused by an incorrect customer-provided address will be assessed according to our Shipping Policy and applicable law.

We use third-party carriers to deliver orders. If tracking shows an unusual delay, a lost shipment, or a delivery problem, contact us so we can investigate with the carrier and determine an appropriate resolution. Handing a package to a carrier does not eliminate our obligations under applicable law.

If we cannot ship within the promised shipment timeframe, we will provide any legally required delay notice and an opportunity to consent to the delay or cancel for a refund.

10. Intellectual Property Complaints

If you believe content on our website or submitted for a custom order infringes your intellectual property rights, contact support@falalasweater.com. Include your contact details, identification of the protected work or trademark, the location or description of the disputed content, and supporting information about your ownership or authorization to act.

We will review the complaint and may request further information or restrict the disputed content while investigating.

11. Third-Party Links and Services

Our website may link to third-party websites or use external services for payments, personalization, or shipping. Third-party websites have their own terms and privacy practices. We do not control their content.

Our use of service providers does not remove obligations we owe you under these terms or applicable law.

12. Website Availability and Limitation of Liability

We make reasonable efforts to keep our website accurate and available, but do not guarantee uninterrupted access or error-free website content. To the extent permitted by law, the website is provided on an “as available” basis.

To the extent permitted by applicable law, Falala Sweater LLC is not liable for indirect, incidental, special, or consequential losses arising from use of the website or purchases from us. Where legally permitted, our aggregate liability for a claim relating to an order is limited to the amount you paid for that order, including shipping and taxes.

These exclusions and limits do not apply to liability that cannot legally be excluded or limited. They do not limit mandatory warranties, consumer remedies, or liability for fraud, willful misconduct, or gross negligence where such limitations are prohibited.

13. Events Beyond Our Reasonable Control

Events such as natural disasters, severe weather, war, government restrictions, or major transport disruptions may affect our ability to perform. If such an event materially affects your order, we will make reasonable efforts to notify you and reduce the disruption.

This section does not remove any legally required notification, cancellation, or refund rights.

14. Suspension of Website Access

We may suspend or restrict access where reasonably necessary to address fraud, unlawful activity, security threats, or material breaches of these terms. Where required by law, we will provide notice.

Restricting website access does not remove obligations relating to existing orders, refunds, or mandatory consumer rights.

15. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the State of Montana, United States, without regard to conflict-of-law principles, except where applicable federal law or mandatory consumer protections require otherwise.

If a dispute arises, please contact support@falalasweater.com so we can attempt to resolve it. Nothing in this section prevents you from exercising legal rights or contacting an appropriate consumer protection authority.

16. Changes to These Terms

We may update these terms by posting a revised version on our website. Updates apply prospectively and do not retroactively alter accepted orders without your agreement, except where required by law. We will provide notice of material changes where legally required.

If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Contact Us

Brand: Falala Sweater
Company: Falala Sweater LLC
State and country of registration: Montana, United States
Website: falalasweater.com
Email: support@falalasweater.com