Return & Refund Policy

Made-to-Order Products

At Falala Sweater, every sweatshirt is custom-made to order with your selected design, logo, text, and personalization options.

Because each item is made specifically for you, we do not accept returns for a change of mind or customer-selected size, color, or design. However, we will help resolve issues involving damaged, defective, or incorrect products.

Order Cancellations and Changes

You may cancel your order within 12 hours of purchase by emailing support@falalasweater.com with your order number.

After 12 hours, cancellations and changes are not guaranteed, as production may have already started. Please contact us as soon as possible, and we will check whether your request can still be accommodated.

Approved cancellations will receive a full refund to the original payment method.

Cases Not Eligible for Returns or Refunds

We do not accept returns or refunds for:

• Selecting an incorrect size when the item matches the published size chart.

• Changing your color or design preference.

• Spelling errors or incorrect details submitted by you and reproduced accurately.

• Changing your mind after production has started.

Please carefully review the size chart, product description, and personalization details before ordering.

Our products are printed sweatshirts featuring Christmas sweater-style designs, rather than traditional knitted sweaters. Minor color differences caused by screen settings are not considered defects.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or does not match your ordered design, size, or personalization, please contact us within 30 days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photos showing the item and the problem.

• Photos of the packaging if shipping damage is involved.

• Measurement photos if the issue concerns garment dimensions.

Once the issue is verified, we will generally offer a free replacement, including shipping. Depending on the circumstances, a refund may be offered instead.

Please do not return an item without contacting us first. If a return is required for a verified defect or order error, we will provide instructions and cover the required return shipping costs.

Refunds

Refunds may be approved for verified shipping damage, manufacturing defects, incorrect items, or printing errors.

A replacement is generally our preferred resolution. If a suitable replacement cannot be provided, we will issue a refund for the affected item and applicable shipping charges.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

30-Day Claim Window

Please report product issues within 30 days of delivery so we can investigate and arrange a resolution promptly.

Requests submitted after this period may not qualify under this policy. This timeframe does not limit any rights you have under applicable consumer protection laws.

Lost Packages

If your package appears lost, email support@falalasweater.com with your order number. We will investigate with the carrier.

If the shipment is confirmed lost, we will send a replacement at no additional cost. If a replacement cannot be provided, we will issue a refund for the lost items and applicable shipping charges.

If tracking shows “Delivered” but you have not received the package, contact us promptly so we can investigate the delivery details.

Business Information

This policy applies to purchases made through Falala Sweater, a brand owned and operated by Falala Sweater LLC.

Legal Business Name: Falala Sweater LLC
State and Country of Registration: Montana, United States
Support Email: support@falalasweater.com

Contact Us

For cancellation requests, product issues, replacements, or refunds, email support@falalasweater.com.

Our support team will review your request and explain the next steps.

Nothing in this policy excludes or limits any mandatory consumer rights or remedies available under applicable law.