FAQs

Frequently Asked Questions

1. How long does it take to receive my order?

Each Falala Sweater item is made to order. Orders typically take 1–3 business days to process and produce before shipping.

Estimated delivery times within the USA:

Standard Shipping: 9–12 business days in transit
Expedited Shipping: 5–7 business days in transit

Including production, estimated total delivery time is 10–15 business days with Standard Shipping or 6–10 business days with Expedited Shipping.

Delivery times may vary depending on your location, customs clearance, carrier delays, and other external factors.

2. Will I need to pay customs duties or import taxes?

International orders may be subject to customs duties or import taxes, depending on your country’s regulations. These charges are determined by local customs authorities and are the customer’s responsibility if applied.

3. Can I return or exchange my item?

Our products are made to order, so we do not accept returns or exchanges for choosing the wrong size, color preference, design choice, or change of mind.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the issue. We’ll review it and help with a replacement or another appropriate solution.

4. Do you ship internationally?

Yes, we ship worldwide. Available destinations and shipping options will be shown at checkout. Delivery times may vary by location.

5. Do you offer overnight shipping?

We do not offer overnight shipping. Standard and Expedited Shipping options are available at checkout, with estimated delivery times listed above.

6. What payment methods do you accept?

We accept:

PayPal
Visa
Mastercard
American Express
Discover
Major debit and credit cards

Available payment options will be displayed at checkout.

7. I was charged twice for my order. What should I do?

If you believe you were charged twice, please contact our support team with your order number and relevant payment details. We’ll review the issue and assist you.

8. I received the wrong or damaged item. What should I do?

We’re sorry about the issue. Please contact us within 7 days of delivery and include clear photos of the item and the problem. We’ll review your case and help arrange a replacement or another appropriate solution.

9. Can I change or cancel my order after placing it?

You may request a change or cancellation within 12 hours of placing your order. After that, production may have started, so changes or cancellations may no longer be possible.

Please contact us as soon as possible if you need to update your order.