Shipping Policy

1. Production & Shipping Time

Each Falala Sweater item is made to order. Please allow time for production before your order ships.

Stage	Standard Shipping	Expedited Shipping
Production	2–3 business days	2–3 business days
Shipping	9–12 business days	5–7 business days

Estimated total delivery time within the USA:

• Standard: 11–15 business days

• Expedited: 7–10 business days

Delivery estimates begin after production is complete and your order has shipped.

Shipping Costs

Standard Shipping: Free Shipping

Expedited Shipping

• First item: $27

• Each additional item: $8

The available shipping options and final cost will be shown at checkout.

Notes

• Delivery estimates are in business days and exclude weekends and holidays.

• Expedited Shipping is not available for P.O. Boxes or APO/FPO addresses.

• We ship worldwide. Delivery times and shipping costs may vary by destination.

• Delivery estimates are not guaranteed and may be affected by carrier delays, customs, weather, or other circumstances outside our control.

2. Lost Orders

If your tracking information shows that your order was delivered but you cannot locate it, please check around your delivery area and contact the carrier. If you still need help, contact our support team so we can look into the issue.

3. Taxes & Duties

International orders may be subject to customs fees, taxes, or duties. These charges are set by the destination country or carrier and are the customer’s responsibility.

Customs processing may also delay delivery. Please contact your local customs office for more information.

4. Combining Orders

If you would like to combine orders, contact us as soon as possible. We can only combine orders that have not yet shipped.

5. Tracking

We will email you a tracking link once your order ships. Please check your spam or junk folder if you cannot find the email.

If you still cannot locate your tracking information, contact our support team.

Business Information

This website and orders placed through Falala Sweater are operated by Falala Sweater LLC.

Customer Support

For questions about shipping, contact us:

📧 support@falalasweater.com
📞 +1 (661) 716-7000