Shipping Policy

1. Production & Shipping Time

We offer Free Standard Shipping on all orders, with no minimum purchase required.

Stage	Estimated Time
Order Processing	Within 12 hours
Manufacturing	3–5 business days
Standard Shipping (Free)	8–11 business days
Express Shipping	3–5 business days

Estimated total delivery time (USA):
Standard Shipping: 11–17 business days
Express Shipping: 6–11 business days

Express Shipping Cost

Express shipping costs $26.50 for the first item, and $5.00 for each additional item in the same order.

Notes

• Delivery times are calculated in business days only (excluding weekends and holidays).

• Express Shipping is not available for P.O. Boxes or APO/FPO addresses.

• We ship worldwide. Delivery times may vary depending on the destination.

• We are not responsible for delays caused by carriers, customs, weather, or other external factors beyond our control.

2. Lost Orders

We are responsible for items lost in transit. Please check your package upon delivery. If your order is missing or appears to have been lost during transit, please contact us immediately for assistance.

3. Taxes & Duties

Express Shipping may incur customs fees, taxes, or duties depending on the destination country. These charges are applied by the carrier (such as DHL) or local customs authorities and must be paid by the customer.

We are not responsible for customs delays, fees, taxes, or duties. Please contact your local customs office for more information regarding applicable charges.

4. Combine Orders

Want to combine multiple orders? Please contact us as soon as possible. We can only combine orders before they are shipped.

5. Tracking

A tracking link will be sent to you via email once your order has shipped. Please check your spam or junk folder if you cannot find the tracking email.

If you still cannot locate your tracking information, please contact our customer support team.

Business Information

This website and all orders placed through Falala Sweater are operated and fulfilled by Falala Sweater LLC.

Legal Business Name: Falala Sweater LLC

Business Address:
1001 S Main St Ste 600
Kalispell, MT 59901
United States

Website:
https://falalasweater.com/

Customer Support

If you have any questions regarding shipping, please contact us.

📧 support@falalasweater.com
📞 +1 661 716 7000